Privacy Policy

Last Updated: 24 November 2025

Caravelle (“we”, “our”, “us”) operates the Caravelle mobile application and website (“App”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the App. By using Caravelle, you agree to the terms described below.

1. Information We Collect

A. Information You Provide

• Account Information: name, phone number, email address, company details (for B2B), delivery address.
• Order Information: products ordered, quantities, preferences, saved favorites.
• Payment Information: billing details and transaction data (processed via third-party payment providers — we do not store full card numbers).
• Communications: support requests, feedback, and other messages you send us.

B. Information Collected Automatically

• Device Information: device model, OS, app version, IP address.
• Usage & Log Data: app interactions, feature usage, crash reports, and performance metrics.

C. Cookies & Tracking

We may use cookies or similar technologies to improve experience, analytics, and security. Third-party services integrated with the App may also set cookies in their domain.

2. How We Use Your Information

• Process and manage retail and wholesale orders.
• Provide real-time stock availability and accurate pricing.
• Personalize the App (favorites, recommendations).
• Manage B2B account access, invoices, and statements.
• Send order-related and important account notifications.
• Improve app performance and resolve bugs.

3. Sharing of Information

We do not sell your personal data. We may share information with:

• Logistics and delivery partners to fulfil orders.
• Payment processors to complete transactions.
• Service providers (analytics, crash reporting, support).
• Business partners when required for B2B operations.
• Authorities when required by law.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your information. While we strive to keep your data secure, no system can be guaranteed fully secure.

5. Data Retention

We retain personal information as long as your account is active or as necessary for legal, tax, or business reasons. You may request deletion where permitted by law.

6. Children’s Privacy

Caravelle is not intended for individuals under 18 years. We do not knowingly collect information from minors.

7. Third-Party Links

The App may include links to third-party sites and services. Their privacy practices are independent of ours — review their policies separately.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data and to opt out of marketing communications. To exercise these rights, contact us below.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Updated versions will be posted here with a revised “Last Updated” date.

10. Contact Us

If you have privacy questions or requests, contact us:

Email: caravelleassist@gmail.com
Phone: +91 63015 26002
Location: Nellore, Andhra Pradesh, India